FAQ

ATTENTION:

Due to the Covid-19 outbreak a production delay and/or shipping delay may apply.


Disclaimer

For all orders please ensure you have the correct mailing address in which you would like the package to be sent too. We are not responsible for packages that end up at the wrong location provided to us by the customer. KH Merch Wave III is only available from March 14, 2020 to April 25, 2020.  


How long does it usually take for items to be sent out?

All products are made-to-order. Production takes around 1-2 weeks.

 

How long does it usually take for my order to arrive?

Shipping to the United States can take around 3-8 business days.

Shipping to Canada can take around 5-10 business days.

Shipping Worldwide can take around 5-20 business days.

All orders are sent out from the United States or Latvia, depending on where the order was placed. This is also to keep the shipping prices low.


I wrote the wrong address, can I change it?

You have 24h time after the order was placed to send me an e-mail to contact@kyrahiko.com with your correct address.


Refunds, Exchanges and our Return Policy:

Any claims for damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.

If a package got lost, please contact your local post office first.